Honestly, now – is everyday IT really any of your business? Suppose your enterprise competes in production, construction, mining, transport or similar sectors. Your competitive advantage is in your know how for serving your market. Your IT may be an enabler of operations in your company, yet your IT is probably invisible to your customers.

This begs the question: should an organisation be spending its valuable time and effort on maintaining IT day in and day out, or would it be better to focus on other things that can truly increase sales and profits?

ENSURING IT STILL WORKS REALLY WELL

Turning over the care and feeding of your IT systems to an external services provider can be a smart move. It requires good planning, execution and monitoring: IT systems that go down or that let hackers in can wreck a company. Good third party managed IT services providers go further than do things right, however.

They also work on doing the right things by understanding the business of your organisation and the business logic of your IT, whether in legacy or new systems.

STARTING FROM THESE PREMISES, THE SERVICE PROVIDER CAN ADD VALUE AT SEVERAL LEVELS:

1. Up to date patch management

Unexciting perhaps, but definitely essential. Keeping IT systems up to date with recent versions and fixes of operating systems is a mandatory part of sound IT operations. It maintains efficiency, robustness and security. It’s also one of the biggest time sinks for an individual enterprise. Outsourcing this part alone to the right service provider can be a major win for an enterprise.

2. Fast reaction time to MINIMISE downtime

A professional managed IT services company leverages its overall know-how to accelerate problem resolution for each specific client. Many tasks and repairs can be done by authorised technicians remotely and immediately. IT system downtime goes down, while productivity goes up.

3. IT operations reporting

When internal IT teams are already underwater with the maintenance to be done, there is little time left to communicate to their enterprise what they are doing or why it matters. An efficient external provider can bring in simple yet effective dashboards that link IT indicators and business goals. Maintenance gets done without sapping internal resources, while senior management sees what is going on and if action is needed.

4. Forward IT planning

The managed IT service provider that knows your business and your systems will also be in a position to help you plan and budget for necessary items to come. The provider can point your enterprise towards the most cost-effective solutions too.

BECOME THE ORGANISATION YOU WANT TO BE

The services above can save time, money and tempers. They also let you and your IT staff get back to using IT to build a better business, instead of spending all your time fixing what was supposed to work anyway. Of course, it’s up to you to put that new-found freedom to good use. However, depending on the managed IT services provider you choose, you may even find your
external partner will also contribute ideas about smart ways to get business benefit out of IT, in
addition to smart ways to patch your servers faster.

Posted on January 28, 2019

in Managed Services, ICT solutions

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